FAQ

Frequently asked questions CAE Platform

Do we have a person to manage your account?

Yes, we provide an Account Manager as the customer's interlocutor, and we also have a Customer Service Centre to deal with contracts by telephone and/or e-mail.

Can you create your own requirements?

Yes, we have a documentary library that can be adapted to the internal procedures of each client by requesting the documentation considered.

Is it possible to upload my own templates?

Yes, client-specific templates can be uploaded to Quioo to be completed (and signed if required) by each contractor.

Do we have automated ITAS validation?

Yes, we have automatic validation of official documents (Certificate of being up to date with Social Security, Tax Agency, ITA and RNT (from Spain and Portugal). These documents must be downloaded from the official pages in order to detect any alterations to them.

Do we follow up on contracts to keep up to date?

Yes, our team can contact each contractor directly to expedite the provision of documentation (service expressly contracted).

How can customers see the status of companies?

The client can download reports on the approval status of contractors, their employees and work teams, which are available on Quioo for follow-up, audits, etc.

Where can they upload the documentation that they must share with their suppliers?

Quioo has a specific module for this purpose (Coordination Module). This module makes it possible to share information on existing risks in the facilities, guidelines for action in the event of an emergency, etc. In addition, Quioo can be configured to leave a record of this delivery (documents that must be read).

Can we integrate quioo into your access control systems?

Yes, Quioo has the necessary APIs for this.

How long does it take to activate the service once they accept?

We have a maximum of 15 days from the time our team receives the necessary information for the parameterisation of Quioo.

How long does it take to check documentation?

We have different documentation review deadlines depending on the needs of our clients. We usually review documentation within a maximum of 48 hours (2 working days) from the time the contractors provide us with the documentation, but it can also be 36, 24, 12 hours, or even urgent reviews can be requested (review within a maximum of 3 hours).

What languages do we have in quioo both on the platform and in the service?

This is usually when they have companies outside Spain. Quioo is available in Spanish, English, French, Portuguese, Basque and Catalan.

What does our reverse drop service consist of?

It consists of our team feeding third-party platforms for access management of our clients' employees.

The experience of users

I wanted to thank QUIOO for the technical support of the platform. Having a person on the other side to talk to makes all the difference compared to other platforms, I manage at least 7, so I know what I'm talking about.

Mª Rosa Moro RodríguezHR Director, Ales Grupo

Since QUIOO started managing the account, the improvement in service and speed of document validation has been noticeable. The access of suppliers has improved a lot.

Facilities ManagerCompany sector - Facility Service

I have been pleasantly surprised by the friendliness and efficiency with which you resolve each of my queries. I work with up to ten different platforms on a daily basis and the difference with QUIOO is remarkable. Keep it up!

Higher Technician in Occupational Risk PreventionCompany sector - Construction of residential buildings in Spain

I was very grateful to QUIOO for their promptness and promptness.

Mª Emilia CanchalQuality and Environment Department - S.SOLIS